Refund policy

Last updated: 15 October 2026

Changed your mind, or need a different size? Here's how returns work. The full detail is in clauses 8 to 11 of our Terms and Conditions of Sale.

Changing your mind

  • 30 days to decide. You can cancel your order for any reason, at any time before it arrives or within 30 days of receiving it, and get a full refund. If your order comes in more than one parcel, your 30 days start from the day the last one arrives. For preorders, your 30 days start when your order arrives, not when you place it.
  • Tell us first. Email hello@monticlothing.co.uk with your order number to let us know you'd like to return something.
  • Then send it back. You have 14 days from telling us to post it to LTFR Limited, 2 Mayroyd Mill, Mayroyd Lane, Hebden Bridge HX7 8NY. You'll need to pay for the return postage, unless the item is faulty or isn't as described.
  • How it should come back. Please return items unworn, with their tags on and, where you can, in their original packaging. You're welcome to try things on and check the fit and feeding access, as you would in a shop. If an item has been worn or washed, we may reduce your refund to reflect any loss in its value.
  • Your refund. We'll refund the price you paid, after any discount, to the payment method you used, including the cost of standard delivery on your original order. You'll have it within 14 days of the item reaching us, or of you showing us you've sent it back, if that's sooner.
  • Gifts. If someone bought you a Monti item, you can return it within the usual 30 days. The refund goes to the person who bought it.

Swapping your size

Need a different size? We'll swap it for free, once for each item you buy. It doesn't cost you anything, including postage.

  • Ask us. Email hello@monticlothing.co.uk within 30 days of receiving your order, with your order number and the size you'd like.
  • Send it back for free. We'll email you a prepaid returns label, so you don't pay to post the item back to us.
  • Get your new size. Once your item reaches us unworn and with its tags on, we'll post the new size to you, also free.
  • If your size has sold out. We'll refund you instead.
  • Swapping more than one item? Please send them back together in one parcel. We'll send one prepaid label for each order and post your new sizes together. If you send items back separately, you'll need to pay the postage for any parcel after the first.

Free swaps are for a different size of the same item only. If you'd like a different colour, return the item as above and place a new order.

Something wrong with your order?

If an item is faulty or isn't as described, email hello@monticlothing.co.uk with your order number and, if you can, a photo. Within 30 days of receiving it, you can have a full refund. After that, we'll repair or replace it, and if we can't, or that doesn't fix the problem, you can have your money back. We'll pay the postage both ways. This is in addition to your right to change your mind.

Any questions?

Email hello@monticlothing.co.uk and we'll help. Nothing in this summary affects your legal rights.