Cancellation policy

Last updated: 15 October 2026

Our first collection is sold on preorder. Here's how preorders work and how to cancel one. The full detail is in clauses 3 and 8 of our Terms and Conditions of Sale.

How preorders work

• You pay in full when you order. There's nothing more to pay later.
• We'll send it by the date shown. The expected date is shown on the product page and at checkout before you pay.

Cancelling a preorder

• Before it arrives. You can cancel at any time before your order arrives, for any reason, and we'll refund you in full, including delivery. Just email hello@monticlothing.co.uk with your order number.
• After it arrives. You then have 30 days to change your mind, as with any order. See our Returns and Refunds policy.
• Your refund. We'll refund you to the payment method you used, within 14 days of you cancelling.

If we need to cancel

We make our clothes in limited runs. If we get more preorders than we can fulfil, or something outside our control means we can't deliver, we'll email you and refund you in full. If your order is going to be late, we'll let you know, and you can cancel and get a full refund.

Any questions?

Email hello@monticlothing.co.uk and we'll help. Nothing in this policy affects your legal rights.